Returns & Exchanges
We want you to love your Original Duckhead. If you are not completely satisfied, we offer a 30-day return window for all unused items in their original packaging.
1
Initiate Return
Visit our online returns portal with your order number and email address to start the process.
2
Pack Your Item
Securely pack the umbrella in its original box, ensuring all tags and sleeves are included.
3
Label and Post
Attach the provided prepaid shipping label and drop the package at your nearest authorized carrier location.
4
Receive Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing